Return & Refund Policy
At DESHIXYZ, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.
✅ Eligibility for Returns
You may request a return if:
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The product is damaged, defective, or incorrect
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The item is unused, unwashed, and in original packaging
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The return request is made within 7 days of delivery
❌ Non-Returnable Items
The following items cannot be returned:
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Perishable goods (food, cosmetics, personal care items)
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Innerwear, socks, or hygiene-related products
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Products bought on clearance or flash sale
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Items damaged due to misuse or negligence
🔄 Return Process
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Contact our support team at [email protected] or 01711 745038
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Share your Order ID, reason for return, and photos (if applicable)
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Once approved, our courier partner will pick up the product or you may be asked to send it back
💸 Refund Policy
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Refunds are processed within 7–10 working days after product inspection
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Prepaid orders: Refund via original payment method
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Cash on Delivery (COD): Refund via bKash / Nagad / Bank Transfer
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Shipping charges are non-refundable unless the return is due to our error
🚚 Return Shipping Cost
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Free return for damaged, defective, or wrong items
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For other reasons, return shipping cost may be deducted from the refund
🔁 Exchange Policy
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Exchanges are allowed for size/color issues (subject to stock availability)
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Exchange requests must be made within 7 days of delivery
📞 Need Help?
For any return or refund-related queries, contact us:
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📧 Email: [email protected]
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📱 Phone/WhatsApp: 01711 745038
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⏰ Support Hours: 10am-8pm
